Return & Exchange Policy
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PrettyLitter is an advanced, innovative litter designed to help monitor your cat’s health. It requires the careful reading of instructions and correct usage in order to be effective.
PrettyLitter will not refund orders based on incorrect usage of the product or a cat not acclimating to a new litter. Most cats will accept a new litter outright, however, some may require a transition period through the mixing of old and new litter.
Please visit our Frequently Asked Questions page for more information.
30 Day Risk Free
First-time customers who order with us online are automatically eligible for our 30-Day Risk-Free Guarantee. If, for any reason, you are not completely satisfied with your PrettyLitter, contact us within 30 days of your original purchase date and we’ll be happy to assist you with a refund. For assistance with refunds or to cancel your subscription, please contact us at meow@prettylitter.ca.
PrettyLitter’s 30-Day Risk-Free Guarantee is available only for first-time US customers of PrettyLitter’s non-clumping litter and is limited to one offer per household.
Returns
Unopened bags of PrettyLitter may be eligible for return within 14 days of confirmed delivery for refund consideration. For assistance with a return request, please contact meow@prettylitter.ca.
Eligible returns must be:
Unused & unaltered
In the original packaging
Returned with product tags intact
Returned with original paperwork or invoice
PrettyLitter cannot accept responsibility for any returns that are lost or damaged while in transit back to our warehouse.
Eligible returns should be shipped back within 7 days of the return request. All refunds will be processed back to the original method of payment once your return has been received. Please allow 5-7 days from the date your refund is scheduled for processing. Shipping and handling fees are non-refundable.
PrettyLitter reserves the right to deny a return if the item or product does not comply with our return policy. Items that do not meet policy standards may be rejected and returned to you.
Returns are not accepted on perishable goods such as food, treats, and other perishable products for health and safety reasons. This includes:
PrettyPlease (wet & dry food)
Pips Dental Treats
Food Bundles
Refund requests will be considered for first-time food orders purchased from PrettyLitter.com within 14 days of a confirmed delivery.
Damages
Refund & replacement requests will be considered for products that have arrived damaged. You must notify PrettyLitter of a damaged product within 7 days of confirmed delivery by emailing meow@prettylitter.ca. (“Damage Request”).
Please submit your Damage Request through the email address used to make your original purchase, and include the corresponding, valid order number. Our support team will assist you with next steps.
PrettyLitter is an advanced, innovative litter designed to help monitor your cat’s health. It requires the careful reading of instructions and correct usage in order to be effective.
PrettyLitter will not refund orders based on incorrect usage of the product or a cat not acclimating to a new litter. Most cats will accept a new litter outright, however, some may require a transition period through the mixing of old and new litter.
Please visit our Frequently Asked Questions page for more information.
30 Day Risk Free
First-time customers who order with us online are automatically eligible for our 30-Day Risk-Free Guarantee. If, for any reason, you are not completely satisfied with your PrettyLitter, contact us within 30 days of your original purchase date and we’ll be happy to assist you with a refund. For assistance with refunds or to cancel your subscription, please contact us at meow@prettylitter.ca.
PrettyLitter’s 30-Day Risk-Free Guarantee is available only for first-time US customers of PrettyLitter’s non-clumping litter and is limited to one offer per household.
Returns
Unopened bags of PrettyLitter may be eligible for return within 14 days of confirmed delivery for refund consideration. For assistance with a return request, please contact meow@prettylitter.ca.
Eligible returns must be:
Unused & unaltered
In the original packaging
Returned with product tags intact
Returned with original paperwork or invoice
PrettyLitter cannot accept responsibility for any returns that are lost or damaged while in transit back to our warehouse.
Eligible returns should be shipped back within 7 days of the return request. All refunds will be processed back to the original method of payment once your return has been received. Please allow 5-7 days from the date your refund is scheduled for processing. Shipping and handling fees are non-refundable.
PrettyLitter reserves the right to deny a return if the item or product does not comply with our return policy. Items that do not meet policy standards may be rejected and returned to you.
Returns are not accepted on perishable goods such as food, treats, and other perishable products for health and safety reasons. This includes:
PrettyPlease (wet & dry food)
Pips Dental Treats
Food Bundles
Refund requests will be considered for first-time food orders purchased from PrettyLitter.com within 14 days of a confirmed delivery.
Damages
Refund & replacement requests will be considered for products that have arrived damaged. You must notify PrettyLitter of a damaged product within 7 days of confirmed delivery by emailing meow@prettylitter.ca. (“Damage Request”).
Please submit your Damage Request through the email address used to make your original purchase, and include the corresponding, valid order number. Our support team will assist you with next steps.
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